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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathy ONeil

Kathy ONeil

October 2, 2025

5  out of  5
rating by Kathy ONeil
"It is very easy to work with the staff. Excellent service"
We responded:
"Thank you Kathy! We really try! Appreciate your compliments, again!!"
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Angela Miller

October 1, 2025

5  out of  5
rating by Angela Miller
"Caitlyn England is super helpful and responsive. And she texts, emails, and calls so I can reach her easily!"
We responded:
"We all try to be “pleasantly persistent” but she is really good at it! Thanks for putting your trust in us!"
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Chloe Utt

September 24, 2025

5  out of  5
rating by Chloe Utt
"Alyssa and charity are the very best!! So easy working with them!"
We responded:
"We love working with you Chloe! Thank you for your business and your trust in us! "
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Kim Frazier

September 24, 2025

5  out of  5
rating by Kim Frazier
"Our family has been well taken care of by Sage Kohler and her amazing team. They are always prompt, responsive, and ready to help! Highly recommend."
We responded:
"We work hard to do our job…helping others! Just like you! Thank you for all you do for Knox County!"
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Shelby Brooks

September 20, 2025

5  out of  5
rating by Shelby Brooks
"We’ve been clients with Sage Kohler-State Farm for many years. We think all the staff are great, but I especially need to recognize Charity Cooper. She went above and beyond getting us a quote for a new policy in record time, and everything was accurate and exactly what we needed the first time. Thanks Charity! We love working with you!!!"
We responded:
"We LOVE working with y’all too Shelby! And so excited for you in your new home! Thanks for recognizing Charity and her assistance!"
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DEBBIE TINDALL

September 16, 2025

5  out of  5
rating by DEBBIE TINDALL
"This company along with the agent Brett was great. He got me everything I needed with my home, vehicles and camper insurance coverage. And cheaper than my former insurance company. I would recommend them anytime."
We responded:
"So glad we were able to help you get everything you needed AND save you money! Welcome to the State Farm family!"
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Jeff Miller

September 15, 2025

5  out of  5
rating by Jeff Miller
"I want to thank the Staff at Sage Kohler and Makenzie for all of her help with a few items. They take great care of me and the policies I have."
We responded:
"Thank you Jeff! We appreciate your loyalty, trust and the kinds words!"
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Gary & Lynn Vanderpool

September 9, 2025

5  out of  5
rating by Gary & Lynn Vanderpool
"Customer focused agency! We have always had gotten great service, and Makenzie has been really helpful with our latest needs."
We responded:
"Thanks for the kind review! We love helping customers like y’all!"
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Dolly Wijaya

September 5, 2025

5  out of  5
rating by Dolly Wijaya
"Makenzie Wilson was so helpful and fast at getting what I needed! Thank you so much!"
We responded:
"Glad to help! 😊"
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Ethan Miehle

September 4, 2025

5  out of  5
rating by Ethan Miehle
"Very pleasant team to work with, I highly recommend for your insurance needs."
We responded:
"LOVE this, Ethan!"
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Pat Palmer

September 4, 2025

5  out of  5
rating by Pat Palmer
"Great customer service, knowledgeable and helpful"
We responded:
"So appreciate the compliment! Thank you Pat!!"
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Robert McKnight

September 3, 2025

5  out of  5
rating by Robert McKnight
"Great experience with the service I received from Caitlin England, well done."
We responded:
"Thank you for the compliment Robert! Caitlin works hard (like all of us) to make the insurance world easier to understand and make decisions that are right for you!"
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Richard Barrett

September 2, 2025

5  out of  5
rating by Richard Barrett
"Excellent service and family friendly honest"
We responded:
"Thank you for noticing Richard! We appreciate you too!"
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Jamie Wheeler

August 28, 2025

5  out of  5
rating by Jamie Wheeler
"An absolute wonderful agent to work with that's full of industry knowledge to help guide you in the process."
We responded:
"So kind Jamie! Thank you!"
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Stewart Satterfield

August 27, 2025

5  out of  5
rating by Stewart Satterfield
"Charity is awesome! I've known her for eons and appreciate how attentive she is!"
We responded:
"We appreciate you appreciating her! 😉"
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Leona Phillips

August 26, 2025

5  out of  5
rating by Leona Phillips
"Thank you Charity Cooper for your hard work and the time you put into finding a quote for me."
We responded:
"Thank you Leona!"
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Gretchen Diaz

August 25, 2025

5  out of  5
rating by Gretchen Diaz
"Charity Cooper has been very helpful in helping me get the coverage I needed for my home. She is very knowledgeable and answered all my questions . She was very patient with me in all our encounters. I have used this agency for more than 15 yrs. I highly recommend it."
We responded:
"Gretchen, thank you for the wonderful review! Charity (and all of us) really enjoy being able to help people understand insurance policy options/coverages so that they are personalized to YOUR needs. So appreciate your loyalty and we look forward to many more years of working with you!"
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mike bezark

August 23, 2025

5  out of  5
rating by mike bezark
"Not my nearest agent, but is always knowledgeable and helpful. Would not change! Fully recommended agency to all!"
We responded:
"Mike—so glad to see these words! We work hard to help folks in the easiest way possible—by phone, virtual appointments or in person if you prefer. Thanks for your recommendation! We appreciate you too!"
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Brooke VanMeter

August 22, 2025

5  out of  5
rating by Brooke VanMeter
"Mackenzie helped me get our new driver added to our account very quickly. She answered all my questions and helped me save as much money as I could. She was wonderful to work with!"
We responded:
"So glad Makenzie was able to assist you and make the process of adding a new driver a bit less scary! We appreciate you and your nice compliment!!"
Profile photo of Dianne Taylor

Dianne Taylor

August 20, 2025

5  out of  5
rating by Dianne Taylor
"I have been with Sage Kohler's office for a long time and have had nothing but great experiences with each and every one of the staff there. I have been working with Caitlyn England for awhile for different reasons and when I had to get my car insurance transferred from one car to another, she was very helpful and thorough in getting this taken care of for me. I would recommend anyone at Sage Kohler's office to help with anything that the customer needs!"
We responded:
"Awww…thank you for such a nice compliment Dianne! We enjoy working with you and all our customers! And Caitlin is super thorough and helpful, thanks for noticing and posting!"
Profile photo of Data Chapman

Data Chapman

August 18, 2025

5  out of  5
rating by Data Chapman
"Charity was super helpful and informative and very patient"
We responded:
"So glad she was able to assist you! Thanks for taking the time to let us know how Charity helped!"
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Wes Jenkins

August 15, 2025

5  out of  5
rating by Wes Jenkins
"Sage Kohler at State Farm is hands down the best agent I’ve ever worked with. She’s not just quick to respond — she’s thorough, patient, and actually takes the time to explain things in a way that makes sense. I’ve never felt rushed or like I was just another customer on a list. She genuinely cares about helping you get the right coverage, and she makes the process easy from start to finish. If you want an agent who’s professional, personable, and goes above and beyond, Sage is the one to call."
We responded:
"Wes, so appreciate the positive feedback! I’ve enjoyed working with you as well!"
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Anthonette McDaniel

August 14, 2025

5  out of  5
rating by Anthonette McDaniel
"Absolutely fabulous. I highly recommend. Charity Cooper in particular is wonderful to work with!"
We responded:
"She is…we all work hard to help folks with their insurance questions and policies! Thanks for the compliment!"
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shannon ferguson

August 12, 2025

5  out of  5
rating by shannon ferguson
"They are fast and very friendly!!!"
We responded:
"We try to make insurance as painless as possible! Thanks for the compliment Shannon!"
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Lois Barnes

August 11, 2025

5  out of  5
rating by Lois Barnes
"Mackenzie was extremely helpful in assisting me with obtaining my alarm certificate for my discount. She went above and beyond and was very pleasant to work with!"
We responded:
"Yes she is Lois! Such a great smile too—you can hear it through the phone! Thanks for noticing!"